Crafting Connections. Powering Growth

Communications Hub

Centralize Your Customer Interactions!

Craftlink's Communication Hub streamlines customer interactions across multiple channels, engaging your engagement and management strategies.

Key Features:

  • 2-Way Text and Email Conversations: Engage customers in real-time via text and email.
  • Google My Business Messaging: Manage local customer inquiries directly from your Google business profile.
  • Facebook & Instagram Messaging: Consolidate social media messages for efficient interaction.
  • WhatsApp Messaging: Communicate instantly using the popular WhatsApp platform.
  • Web Chat: Provide immediate assistance to website visitors with real-time chat.
  • Phone System: Obtain dedicated phone numbers, record calls for quality assurance, and forward calls to your cellphone.

Key Benefits:

  • Multi-Channel Communication: Reach customers through their preferred methods: email, SMS, MMS, voicemail, phone calls, and social media.
  • Centralized Customer Data: Access all customer information in one place.
  • Automated Follow-Ups: Ensure no opportunity for engagement is missed with automation.
  • Personalized Messaging: Deliver personalized messages and gain insights into customer behaviors.
  • Campaign Management: Efficiently manage lead conversion and customer retention campaigns.
  • Rapid Bulk Communications: Quickly send bulk SMS and emails.
  • Smart List Segmentation: Target communications with automatically segmented contact lists.

Engagement Suites:

  • Lead Engagement Suite: Nurture leads across various communication channels.
  • Customer Enhancement Suite: Refine interactions with leads, prospects, and existing customers.

Advanced Tools:

  • Email Marketing Automation: Execute targeted email campaigns.
  • Voicemail Drops: Send personal messages without a live call.
  • SMS and MMS: Keep conversations going with customizable text and multimedia messages.
  • Social Media Integration: Automate follow-ups through social media platforms.
  • Customer Profiling: Segment customers based on their interactions and preferences.
  • Analytics Dashboard: Monitor campaign performance and customer engagement.
  • Support Tools: Integrate live chat and helpdesk tickets for quick resolution.
  • Loyalty Campaigns: Increase loyalty with personalized offers and communications.
  • Interaction Tracking: Log every interaction for detailed customer context.
  • Pipeline Customization: Adapt your sales pipeline and monitor deals in real-time.
  • Call Recording: Record calls for quality assurance and training.
  • Call Forwarding: Forward calls to your cellphone for added convenience.

We're not just a software provider; we're a partner in your journey toward excellence and achievement.