Communications Hub
Centralize Your Customer Interactions!
Craftlink's Communication Hub streamlines customer interactions across multiple channels, engaging your engagement and management strategies.
Key Features:
- 2-Way Text and Email Conversations: Engage customers in real-time via text and email.
- Google My Business Messaging: Manage local customer inquiries directly from your Google business profile.
- Facebook & Instagram Messaging: Consolidate social media messages for efficient interaction.
- WhatsApp Messaging: Communicate instantly using the popular WhatsApp platform.
- Web Chat: Provide immediate assistance to website visitors with real-time chat.
- Phone System: Obtain dedicated phone numbers, record calls for quality assurance, and forward calls to your cellphone.
Key Benefits:
- Multi-Channel Communication: Reach customers through their preferred methods: email, SMS, MMS, voicemail, phone calls, and social media.
- Centralized Customer Data: Access all customer information in one place.
- Automated Follow-Ups: Ensure no opportunity for engagement is missed with automation.
- Personalized Messaging: Deliver personalized messages and gain insights into customer behaviors.
- Campaign Management: Efficiently manage lead conversion and customer retention campaigns.
- Rapid Bulk Communications: Quickly send bulk SMS and emails.
- Smart List Segmentation: Target communications with automatically segmented contact lists.
Engagement Suites:
- Lead Engagement Suite: Nurture leads across various communication channels.
- Customer Enhancement Suite: Refine interactions with leads, prospects, and existing customers.
Advanced Tools:
- Email Marketing Automation: Execute targeted email campaigns.
- Voicemail Drops: Send personal messages without a live call.
- SMS and MMS: Keep conversations going with customizable text and multimedia messages.
- Social Media Integration: Automate follow-ups through social media platforms.
- Customer Profiling: Segment customers based on their interactions and preferences.
- Analytics Dashboard: Monitor campaign performance and customer engagement.
- Support Tools: Integrate live chat and helpdesk tickets for quick resolution.
- Loyalty Campaigns: Increase loyalty with personalized offers and communications.
- Interaction Tracking: Log every interaction for detailed customer context.
- Pipeline Customization: Adapt your sales pipeline and monitor deals in real-time.
- Call Recording: Record calls for quality assurance and training.
- Call Forwarding: Forward calls to your cellphone for added convenience.
