Communication HUB
Centralize Your Customer Interactions
CraftLink’s Communications Hub is a centralized messaging system that allows businesses to manage calls, SMS, emails, social media messages, and website chats from a single dashboard. By automating follow-ups, tracking conversations, and integrating with your CRM, this solution ensures faster responses, better customer engagement, and increased conversions
Key Benefits Benefits Benefits
Key Features Features Features Features
Advanced Tools Tools Tools Tools
Email Marketing Automation
Execute targeted email campaigns..
Voicemail Drops
Send personal messages without a live call.
SMS and MMS
Keep conversations going with customizable text and multimedia messages.
Social Media Integration
Automate follow-ups through social media platforms.
Customer Profiling
Segment customers based on their interactions and preferences.
Analytics Dashboard
Monitor campaign performance and customer engagement.
Support Tools
Integrate live chat and helpdesk tickets for quick resolution.
Loyalty Campaigns
Increase loyalty with personalized offers and communications.
Interaction Tracking
Log every interaction for detailed customer context.
Pipeline Customization
Adapt your sales pipeline and monitor deals in real-time.
Call Forwarding
Forward calls to your cellphone for added convenience.
AI-Powered Auto-Responses
Set up smart, automated replies to handle inquiries, appointment confirmations, and FAQs in real time.
CraftLink’s Communication Hub solution centralizes customer interactions across multiple channels, enhancing engagement and management strategies. Key features include 2-way text and email conversations for real-time engagement, Google My Business messaging for managing local customer inquiries, Facebook & Instagram messaging for consolidating social media interactions, WhatsApp messaging for instant communication, and web chat for providing immediate assistance to website visitors. The phone system offers dedicated phone numbers, call recording for quality assurance, and call forwarding to your cellphone. The hub includes the Lead Engagement Suite for nurturing leads across various channels and the Customer Enhancement Suite for refining interactions with leads, prospects, and existing customers.
