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Reputation Management

Actively Manage and Enhance Your Online Presence

CraftLink’s Reputation Management feature helps businesses maintain a positive and professional image across all digital platforms. This tool facilitates the collection, monitoring, and response to online reviews and feedback, allowing you to take control of your brand’s reputation.

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Key Benefits Benefits Benefits

Enhanced Online Reputation
Efficient Feedback Management
Improved Customer Satisfaction
Actionable Insights
Increased Sales
Trust & Credibility
Explore the Benefits
Click on each blue button to dive deeper!

Key Features Features Features Features

Track reviews and feedback from various online sources in one place, saving time and simplifying management.

Increase your volume of reviews by automatically sending review requests to customers after a service interaction, improving your business's visibility and trustworthiness.

Receive real-time alerts whenever your business is mentioned online, allowing for timely and appropriate responses.

Use AI-driven responses, pre-built templates, or create custom responses to reply directly to reviews, demonstrating your commitment to customer satisfaction.

Automatically send customized emails or SMS messages requesting reviews from customers, tailored to prompt positive public feedback.

Aggregate reviews from major platforms like Google, Yelp, and Facebook into one dashboard for easier management.

Configure alerts for new reviews or mentions, ensuring that no customer feedback goes unnoticed.

Use internal forms to gather feedback from customers before directing them to external review platforms like Google. This helps in addressing any issues internally and ensuring only positive feedback is published externally

Access a library of response templates that can be customized to address specific customer feedback quickly and professionally.

Advanced Tools Tools Tools Tools

Dynamic Response Management

Customize and automate responses to reviews based on feedback content and sentiment.

Customizable Reports

Generate detailed reports on review trends and feedback performance to track progress and identify opportunities for improvement.

Integration with CRM

Seamlessly integrate with your CRM system to maintain a comprehensive overview of customer interactions and feedback.

Performance Analytics

Analyze trends in customer feedback, identify areas for improvement, and track how changes affect your online ratings

Internal Feedback Forms

Collect internal feedback before encouraging customers to post reviews on external platforms, allowing you to address issues internally and improve overall customer satisfaction

CraftLink’s Reputation Management feature empowers your business to actively manage and enhance your online presence, driving customer trust and satisfaction. Experience a robust tool that simplifies feedback management and provides valuable insights for continuous improvement.

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Contact Information
  • Address: 1945 Southtown Blvd Suite C, Dayton, OH 45439
  • Phone: 1 (855) 939 - LINK
  • Email: info@craftlink.pro
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©2024 Craftlink. All Rights Reserved.

At CraftLink, our expertise in understanding business operations, leveraging technology, and optimizing workflows was honed through running our own businesses.
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Contact Information
  • Phone: 1 (855) 939 - LINK
  • Email: info@craftlink.pro
  • Address: 257 Regency Ridge Drive Ste 245, Dayton, OH 45459
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How Reputation Management Transformed a Multi-Location Business

Client: A growing Law Firm with four locations struggling to establish a strong online presence due to a lack of customer reviews.

Challenge: The business had a major reputation gap across its four locations. Some locations had fewer than 30 reviews, making it difficult to build credibility and attract new customers. The main issues included:

  • Inconsistent review collection efforts across locations.

  • Manual review requests that resulted in low engagement from customers.

  • A lack of automation in responding to reviews, leading to missed opportunities to engage with clients and improve the brand image.

  • Difficulty in managing reputation across multiple platforms (Google, Yelp, Facebook, etc.).

Solution: The business implemented Craftlink’s AI-powered reputation management system, which automated the entire review collection and response process. The solution included:

  • Automated Review Requests: Customers received personalized review requests via SMS and email after each service, ensuring every client had the opportunity to leave feedback.

  • Multi-Location Distribution: The system intelligently directed reviews to the correct location, improving consistency across all four locations.

  • AI-Generated Responses: AI automatically responded to all reviews, whether positive or negative, ensuring timely and professional engagement with customers.

  • Sentiment Analysis & Alerts: The AI system flagged negative reviews, allowing management to address customer concerns proactively before issues escalated.

  • Review-Based Insights: The system analyzed customer feedback trends, helping the business identify areas for improvement and capitalize on strengths.

Results:

  • 247 new reviews in just 6 months, significantly boosting online presence and visibility.

  • Improved local search rankings, leading to higher traffic and more customer inquiries.

  • Consistent engagement with every review, enhancing customer trust and demonstrating responsive customer service.

  • More positive feedback loop, as satisfied customers saw active management engagement and were more inclined to leave reviews.

  • Time savings & operational efficiency, as AI handled all responses and alerts, allowing staff to focus on customer service rather than manual reputation management.

Conclusion: By integrating Craftlink’s AI-powered reputation management system, the business transformed its online credibility, increased customer engagement, and automated a once tedious process. With significantly more reviews and AI-driven interactions, the company now stands out in its industry and continues to build lasting customer trust.

Struggling with your business’s online reputation? Let Craftlink help you automate and elevate your review management today!